How to allow apps access to camera using Privacy settings If the camera no longer works, or you are ready for an upgrade, we recommended the Logitech BRIO webcam because of its 4K resolution and HDR support, as well as for its compatibility for Windows Hello authentication on Windows 10. If the camera is still not working, try connecting it to another device to confirm that it is not a hardware problem. Or try to connect the camera directly to the device if you are using a USB hub. If possible, you can also try a different USB port to confirm it is not a problem with the port. Once you complete the steps, if the camera is not listed, disconnect it, restart the computer, connect the camera again, and follow the above steps one more time.